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Customer Success Coordinator

2 months ago

Toronto, Ontario, Canada Procore Technologies Full time
Job Overview

We are seeking a Customer Success Outreach Specialist to enhance our Customer Success team at Procore Technologies. In this position, you will engage with clients to boost interaction within our developing portfolio. This role involves both independent and collaborative efforts, sharing the responsibility for ensuring successful post-implementation outcomes and fostering long-term utilization of Procore's platform.

This role reports to the Manager of Customer Success and offers remote work flexibility within the US. We are eager to welcome a new team member promptly.


Key Responsibilities:
  • Initiate proactive outreach to clients within Procore's Emerging book of business.
  • Arrange implementation consultation sessions and business reviews for the Emerging Customer Success team.
  • Enhance the frequency of scheduled business reviews and implementation consultations each month.
  • Continuously improve strategies to boost attendance rates.
  • Foster engagement with Procore's most vulnerable emerging accounts.
  • Generate reports and analyze customer data to effectively manage Emerging accounts.
  • Streamline operational procedures and improve automation to support the scalability of the Emerging Customer Success team.
  • Document client success stories and maintain updated records.
  • Maintain a high volume of daily outreach, including 20+ calls and 30-50 emails.

Qualifications:
  • Bachelor’s degree or equivalent professional experience.
  • Minimum of 2 years in a technology or startup environment (internships included).
  • Proven ability to engage with clients and prospects, focusing on customer experience and relationship development.
  • Experience managing customer data within Salesforce or a comparable CRM system.
  • Demonstrated capability in handling a high volume of calls.
  • Strong multitasking abilities with a self-directed approach to workload management while delivering exceptional customer experiences.
  • A collaborative team player who also excels in independent work, with a keen attention to detail and an open mindset.

Perks & Benefits

At Procore, we prioritize our employees' growth and well-being, offering a comprehensive range of benefits and perks designed to help you thrive. From generous paid time off and health coverage to professional development opportunities, discover how we empower you to reach your full potential.


About Procore Technologies

Procore Technologies is at the forefront of building software that shapes the world. Our cloud-based construction management solutions enable clients to construct skyscrapers, hospitals, retail centers, airports, housing complexes, and more with greater efficiency. We have cultivated a workplace culture that encourages ownership of your work and provides the resources necessary to explore innovative ideas. Explore our Glassdoor reviews to learn more about the Procore experience.

We are an equal-opportunity employer, welcoming individuals from diverse backgrounds. We thrive in an inclusive environment and do not tolerate discrimination based on age, color, disability, gender, gender identity or expression, marital status, national origin, political affiliation, race, religion, sexual orientation, veteran status, or any other classification protected by law.

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