Customer Service Supervisor

7 hours ago

Markham, Ontario, Canada Kingsview Management Limited Full time
About the Role

We are seeking a highly skilled Customer Service Supervisor to join our team at Kingsview Management Limited. As a key member of our operations team, you will be responsible for overseeing the day-to-day activities of our customer service department.

Key Responsibilities
  • Supervise and coordinate the activities of customer service representatives to ensure excellent customer service and high-quality results.
  • Prepare and analyze reports to identify trends and areas for improvement.
  • Develop and implement training programs to enhance the skills and knowledge of customer service representatives.
  • Collaborate with other departments to ensure seamless communication and coordination.
  • Ensure compliance with health and safety regulations and company policies.
Requirements
  • 2 years of experience in a customer service or operations role.
  • Excellent communication and leadership skills.
  • Ability to analyze data and make informed decisions.
  • Valid driver's license.
What We Offer
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.

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