Hospitality Operations Manager
2 weeks ago
We are seeking a dedicated and experienced Hospitality Supervisor to join our team at HAND & STONE MISSISSAUGA DIXIE. As a key member of our hospitality team, you will be responsible for ensuring the smooth operation of our spa services and providing exceptional customer experiences.
- Work Term: Permanent
- Work Language: English
- Hours: 40 to 44 hours per week
- Education: Secondary (high) school graduation certificate
- Experience: 5 years or moreResponsibilities:
- Assist clients/guests with special needs and ensure their comfort and satisfaction.
- Act as the point of contact in emergency situations and provide timely and effective support.
- Coordinate activities with other departments to ensure seamless service delivery.
- Ensure the smooth operation of equipment and machinery, and maintain a safe and clean environment.
- Monitor quality and production levels, and implement improvements as needed.
- Prepare progress reports and provide regular updates to management.
- Order materials and supplies, and manage inventory levels.
- Resolve work problems and improve productivity, and provide guidance and support to team members.
- Supervise and schedule activities of workers, and provide training and development opportunities.
- Establish work schedules and procedures, and ensure compliance with company policies and procedures.
- Provide exceptional customer service and ensure that all clients/guests receive a high level of service.Supervision:
- 5-10 individualsWork Conditions:
- A combination of sitting, standing, and walking, in a fast-paced environment.
- Standing for extended periods, and lifting or moving equipment and supplies as needed.Personal Suitability:
- Client focus and a commitment to providing exceptional customer service.
- Efficient interpersonal skills and the ability to work effectively with others.
- Excellent oral and written communication skills, and the ability to provide clear and concise information.
- Flexibility and initiative, and the ability to adapt to changing situations.
- Judgement and organizational skills, and the ability to prioritize tasks and manage multiple projects.
- Reliability and teamwork, and the ability to work collaboratively with others to achieve common goals.Benefits:
- Dental, health care, and vision benefits, and free parking available.Support Initiatives:
- We are committed to creating a welcoming and inclusive work environment, and we participate in programs that support newcomers, refugees, Indigenous people, and visible minorities.
- We offer mentorship and training programs for underrepresented groups, and we promote diversity and inclusion in all aspects of our business.
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