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Technical Support Specialist

2 months ago

Langley, Canada NZ CONSULTING CANADA INC Full time
About the Role

We are seeking a highly skilled Technical Support Specialist to join our team at NZ Consulting Canada Inc. as a User Support Technician.

Key Responsibilities
  • Technical Support: Provide expert technical support to users experiencing difficulties with computer systems, hardware, and software.
  • Problem-Solving: Consult technical manuals, user guides, and other documents to research and implement solutions to complex technical issues.
  • User Training: Offer advice and training to users in response to identified difficulties, ensuring they have the necessary skills to use computer systems effectively.
  • Log Maintenance: Collect, organize, and maintain a problems and solutions log for use by other technical support analysts.
  • Business Systems Support: Provide business systems, network, and Internet support to users in response to identified difficulties.
Work Environment
  • Fast-Paced Environment: Work in a dynamic and fast-paced environment with tight deadlines and repetitive tasks.
  • Attention to Detail: Maintain a high level of attention to detail to ensure accurate and efficient technical support.
Personal Qualities
  • Accurate: Demonstrate accuracy and attention to detail in all technical support interactions.
  • Client Focus: Provide exceptional client service, ensuring users receive timely and effective technical support.
  • Efficient Interpersonal Skills: Utilize efficient interpersonal skills to communicate effectively with users and colleagues.
  • Initiative: Take initiative to resolve technical issues and improve technical support processes.
  • Organized: Maintain a high level of organization to manage multiple technical support requests and tasks.
  • Ability to Multitask: Demonstrate the ability to multitask and prioritize technical support requests effectively.
  • Time Management: Utilize effective time management skills to meet tight deadlines and deliver high-quality technical support.
  • Honesty: Demonstrate honesty and integrity in all technical support interactions.
Requirements
  • Education: College/CEGEP degree or equivalent.
  • Experience: 1 year to less than 2 years of experience in technical support.
  • Language: English language proficiency.
  • Work Hours: 40 hours per week.