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Customer Service Supervisor

2 months ago

Edmonton, Alberta, Canada ONIKON Creative Alberta Inc Full time
Job Title: Customer Service Clerks Supervisor

We are seeking a highly skilled and experienced Customer Service Clerks Supervisor to join our team at ONIKON Creative Alberta Inc. As a key member of our customer service team, you will be responsible for overseeing the daily operations of our customer service department and ensuring that our customers receive exceptional service.

Key Responsibilities:
  • Leadership and Supervision: Provide guidance and support to customer service representatives, ensuring they have the necessary tools and resources to deliver excellent customer service.
  • Operations Management: Coordinate and manage the day-to-day activities of the customer service team, including scheduling, workload management, and performance monitoring.
  • Customer Service: Ensure that all customer inquiries and issues are resolved in a timely and professional manner, maintaining a high level of customer satisfaction.
  • Reporting and Analysis: Prepare and submit regular reports on customer service performance, identifying areas for improvement and implementing changes as needed.
  • Training and Development: Develop and deliver training programs to enhance the skills and knowledge of customer service representatives, ensuring they are equipped to handle complex customer issues.
Requirements:
  • Education: College/CEGEP diploma or equivalent.
  • Experience: 2 years to less than 3 years of experience in a customer service leadership role.
  • Language: Fluency in English.
  • Work Hours: 30 to 40 hours per week.
What We Offer:
  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for professional growth and development.
  • Collaborative Work Environment: A collaborative and dynamic work environment.