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Tenant Services Coordinator

2 months ago

Markham, Ontario, Canada BGIS Full time
About the Role

As a Tenant Services Coordinator at BGIS, you will play a critical role in supporting our clients by coordinating the delivery of small-scale maintenance projects, workspace changes, design services, and office services. This position requires strong organizational, coordination, and documentation skills, with the ability to multitask and work independently.

Key Responsibilities
  • Receive, process, and validate service requests from clients, maintaining accurate tracking and reporting as required.
  • Coordinate BGIS and subcontracted forces to deliver required tenant services within the scope of the position.
  • Provide assistance and support to Facility Managers with respect to the delivery of small-scale tenant service projects, including determining skills required, selecting contractors, monitoring performance, budget, quality control, and assigning work.
  • Review contract work, report any discrepancies to Facility Managers, and request Purchase Orders as necessary.
  • Ensure proper interpretation of client work processes, workplace culture, and policies for effective Tenant Services delivery.
Requirements
  • High school completion plus a specialized technical or business course.
  • More than one year up to three years of job-related experience.
  • Superior client management/customer service skills.
  • Effective interpersonal skills, with an emphasis on communication (verbal/written).
  • Knowledge of project delivery and tendering processes.
  • General knowledge of commercial building systems and/or construction.
  • Strong organizational, coordination, and documentation skills with the ability to multitask.
  • Ability to work independently and interpret contracts as required.
  • Proficiency with CAD will be considered an asset.
  • Specific experience and skill related to the assignment – facility management, churn, facility infrastructures, client industry sector, government sector, etc.
  • Proficient with MS Office and email software.
About BGIS

At BGIS, we believe that diversity and inclusion is a key business driver, and we are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retaining individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success.

BGIS is an equal opportunity employer and welcomes applicants from diverse backgrounds. If you require accommodation during the recruitment process, please contact us at askHR. We will consult with the applicant in question and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant's accessibility needs due to disability.