Pet Care Customer Support Specialist
4 weeks ago
Position Overview
As a Pet Care Customer Support Specialist at HappyTails Pet Resort & Spa, you will play a vital role in ensuring the satisfaction of our clients and the well-being of their pets. We are a family-owned establishment dedicated to providing exceptional dog daycare, grooming, and lodging services for both dogs and cats.
About Us
HappyTails Pet Resort & Spa is committed to creating a welcoming environment for both pets and their owners. We pride ourselves on our inclusive hiring practices and encourage all qualified individuals to apply.
Key Responsibilities
- Responding to inquiries via phone and email
- Managing the check-in and check-out process for pets utilizing our services
- Providing comprehensive information regarding our offerings, policies, and pet behavior
- Communicating effectively with team members to ensure a smooth operation
- Maintaining a clean and safe environment for all pets
- Supervising playgroups and observing pet behavior to ensure safety
Qualifications
The ideal candidate will possess excellent customer service skills and a strong sense of teamwork. A proactive approach and attention to detail are essential. Previous professional experience in pet care settings such as boarding facilities, shelters, or veterinary clinics is highly valued. Please note that personal pet ownership or informal pet sitting does not qualify as professional experience.
Additional Information
Applicants must have a valid driver's license and reliable transportation, as our location is not accessible via public transit. Shifts typically range from 6 AM to 10 PM, with the majority falling between 2 PM and 10 PM.
Job Types: Permanent, Part-time, Full-time
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