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Customer Care Specialist
3 months ago
Position Title: Customer Care Specialist
Department: CARE Operations
Domain: Customer Care
Job Level: SU2
Reports to: Supervisor, CARE Operations
About Us:
At Vistaprint, our Global Customer Value (CARE) team is dedicated to providing tailored expertise in marketing, design, and digital services. We are passionate about empowering small and medium-sized enterprises to craft remarkable experiences while enhancing their brand's potential. Our commitment is to support our customers' marketing needs throughout their business journey.
Role Overview:
The Global English Customer Care Specialist is responsible for addressing customer service inquiries related to Vistaprint products, services, and website navigation in a professional and efficient manner. This role also ensures a seamless omnichannel support experience across various platforms, including Voice, Chat, and Email.
Key Responsibilities:
- Act as the primary point of contact for Vistaprint customers via Phone, Email, and/or Chat.
- Exhibit exceptional customer service skills to enhance the experience for each customer interaction.
- Demonstrate empathy and understanding towards customers, especially during challenging conversations.
- Respond to all customer inquiries through multiple channels in a courteous and professional manner.
- Guide customers through websites and tools to facilitate desired actions.
- Accurately diagnose inquiries and provide suitable solutions based on established procedures.
- Utilize appropriate systems and resources to assist in addressing each request.
- Support and provide information to both internal and external customers professionally.
- Apply basic sales and design knowledge to elevate customer experience and satisfaction.
- Foster strong customer relationships and commitment.
- Perform additional duties as required.
Your Qualifications:
At Vistaprint, we appreciate the unique experiences that each team member contributes to our culture. We encourage you to apply even if you do not meet every qualification listed.
- Minimum of 1 year of experience in a BPO environment, preferably in a multi-channel customer service role.
- Interest in internet/web technologies and social media.
- Self-motivated with a desire to learn and acquire new skills relevant to the role.
- Proficient in English, both verbal and written communication.
- Ability to quickly learn new technologies and navigate multiple systems.
- Familiarity with graphic design concepts and experience with design tools or photo imaging software is a plus.
- Working knowledge of MS Outlook, Excel, Word, and PowerPoint.
Why Vistaprint?
At Vistaprint, we view work as an opportunity to advance in your career and life. We are committed to providing you with the resources needed to learn, grow, and succeed. Through innovation and collaboration, we continuously push boundaries and expand our horizons. We embrace challenges as opportunities for growth.
Equal Opportunity Employer:
Vistaprint, a Cimpress company, is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, sex, national or ethnic origin, nationality, age, religion, citizenship, disability, medical condition, sexual orientation, gender identity, gender presentation, legal or preferred name, marital status, pregnancy, family structure, veteran status, or any other basis protected by human rights laws or regulations.
