Administrative Support Specialist

1 week ago


Nanaimo, British Columbia, Canada Trail Appliances Full time
About Trail Appliances

Trail Appliances is a leading independent appliance retailer in Western Canada, dedicated to delivering an exceptional customer experience. As a fast-growing company with over 500 employees, we operate 10 showrooms, 3 Outlet Centres, 3 distribution centres, and 4 offices in BC's major markets.

Job Summary

We are seeking a highly organized and customer-focused Administrative Support Specialist to join our team. As a key member of our showroom team, you will provide exceptional service to customers, handle administrative duties, and collaborate with our Sales and Customer Support Team to deliver timely and proactive service.

Key Responsibilities
  • Provide exceptional customer service and be the first point of contact for customers.
  • Field incoming calls and inquiries, and respond to customer requests in a timely and professional manner.
  • Assist with administrative duties, including data entry, to ensure the smooth operation of our showroom.
  • Collaborate with our Sales and Customer Support Team to provide timely and proactive service to customers.
  • Take initiative to find creative approaches to make each customer's experience feel personal and build strong relationships with customers.
  • Work closely with our team to achieve sales and customer satisfaction goals.
Requirements
  • Previous experience in an administrative/customer service role.
  • Fast and accurate data entry skills with the ability to multi-task.
  • Experience managing customer conflict and escalation.
  • Proficiency in Microsoft Office.
  • Ability to work Sundays and additional time when necessary to complete tasks and meet deadlines.
What We Offer
  • A dynamic and fast-paced work environment.
  • Paid time off.
  • Generous employee discounts.
  • Employee Recognition Program.
  • Extended health care and dental coverage.
  • Gym membership discount.
  • Professional Development Programs.
  • Career Progression.
  • Company events.


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