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Customer Support Specialist

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Toronto, Ontario, Canada Ontario Medical Association Full time

{"Job Title": "Customer Support Specialist - Insurance", "Job Summary": "As a Customer Support Specialist - Insurance, you will be the first point of contact for customer service support to members, responding to daily queries and requests, and handling the investigation and resolution of escalations.", "Key Responsibilities": ["Interacting with members to address their service concerns and needs", "Providing members with the value of insurance benefits and alternative options to consider", "Assisting members in navigating our OMA Insurance or business partners' insurance coverage websites and portals", "Gathering documents and handling member and service-related matters", "Adhering to agreed-upon Service Level Agreements and ensuring information accuracy", "Presenting as a good brand ambassador of the OMA"], "Requirements": ["Community College Diploma in Business Administration or equivalent", "4-5 years of relevant experience", "Solid foundation in life, disability, and medical group and individual insurance with customer service experience", "Working knowledge with Salesforce CRM system", "ACS (Associate Customer Service) is an asset", "ALMI (Associate Life Management Institute) is an asset", "Ability to perform insurance customer service and administration duties"], "What We Offer": ["A work environment whose values are to respect, boldness, responsiveness, and transparency", "A fantastic opportunity to grow with the team and help shape the strategic direction of the OMA", "An organization committed to equity, diversity, and inclusion principles", "A commitment to growth and development through paid professional development and continuous in-house learning", "A friendly and flexible hybrid work environment", "Competitive salary and bonus program", "Exceptional group benefits package, including a spending account and a robust wellness program"]}