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Insurance Customer Support Specialist

2 months ago

Toronto, Ontario, Canada Onlia x aha insurance Full time

About Onlia x aha insurance

Onlia x aha insurance is a pioneering insurance company that aims to revolutionize the way Canadians experience insurance. Our mission is to bring clarity and simplicity to the complex world of insurance, making it easier for consumers to navigate and understand their insurance options.

Job Summary

We are seeking a highly skilled and customer-focused Insurance Customer Support Specialist to join our team. As a key member of our Customer Engagement Team, you will play a vital role in driving a customer-centric approach across all channels, ensuring that our customers receive exceptional service and support.

Key Responsibilities

  • Drive a customer-centric spirit by embedding the customer at the heart of everything we do across the team, all channels
  • Average a month – average time to issue a NB policy on company portals 15 – 20 minutes
  • Push renewals for all carriers – SGI, Coachman, Wawanesa, Zenith, Aviva, Peel, Unica, Travelers, Forward, Premier Marine and any additional carriers added
  • Review and prioritize lead funnel – Connect with leads by phone and email to screen and prioritize
  • Complete quote requests from Sales and Support in Compu Quote as needed
  • Review policies that bound on-line – if ok, send for issuance, if concerns, send to sales to contact the client
  • Assist with calling underwriting for sales, sending manual docs to client after policy is purchased

Requirements

  • Proficiency with computer applications and an efficient digital enabler
  • We are dedicated to an antidiscrimination approach and provide equal opportunity for employment and advancement throughout Onlia x aha insurance regardless of gender, race, ethnicity, national origin, age, sexual orientation or identity, education, or disability
  • Onlia x aha insurance welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process