Insurance Customer Relations Specialist

1 week ago

Toronto, Ontario, Canada Onlia x aha insurance Full time

About Onlia x aha insurance:

Onlia x aha insurance is a forward-thinking insurance provider dedicated to transforming the insurance landscape in Canada. Our mission is to enhance clarity in insurance and simplify the relationship between consumers and their insurance providers. We leverage technology to optimize the purchasing journey while prioritizing personable customer service. Since our inception, we have been on a growth trajectory, seeking professionals who share our vision of improving the insurance experience.

Our Vision:

Recently, Southampton Group of Companies has acquired Onlia insurance and aha insurance. This acquisition is not merely a merger; it is a fusion of expertise, innovation, and an unwavering commitment to excellence. We aim to disrupt the insurance sector in Canada and are assembling a team of top-tier professionals to realize this vision. Our work environment is collaborative, fast-paced, and agile, empowering every team member to take ownership of their role and contribute to creating a premier experience for our customers.

The Customer Engagement Team:

As a vital part of the Customer Engagement Team, you will collaborate closely with various departments, including marketing, finance, and IT. Each customer interaction is viewed as an opportunity to enhance the overall experience for all clients. Our objective is to anticipate customer inquiries and provide solutions proactively, fostering complete confidence in our digital insurance platform.

Key Responsibilities:

  • Exceptional Service: Deliver outstanding customer service across multiple communication channels by addressing product and service inquiries.
  • Comprehensive Coverage Support: Provide thorough explanations of coverage, handle claims with empathy, and remarket as necessary to meet coverage and premium requirements.
  • Client Correspondence: Manage and respond to all incoming mail and emails from existing clients.
  • Renewal Processing: Review and process renewals for all insurers.
  • Customer Outreach: Contact clients to complete any required requotes or remarkets.
  • Cancellation Management: Process all cancellation requests through company portals.
  • Regulatory Compliance: Ensure adherence to internal and external underwriting rules, regulations, and procedures.
  • Sales Recommendations: Provide cross-sell and upsell suggestions to existing clients.
  • Data Collection: Gather expiry dates on other lines of business from current clientele.
  • Insurance Knowledge: Maintain an in-depth understanding of various insurance providers' underwriting rules and product features.
  • Portal Proficiency: Demonstrate knowledge and proficiency with various insurer company portals.
  • Timely Communication: Respond promptly to inquiries from insurance company underwriters.
  • Training Participation: Actively engage in training initiatives.

Qualifications:

  • Post-secondary education and/or equivalent experience.
  • A minimum of 3 years of experience in home and auto insurance brokerage.
  • RIBO license is mandatory.
  • Excellent verbal and written communication skills.
  • Proficient in computer applications and a strong digital enabler.
  • High integrity and a strong work ethic.
  • Results-oriented with a focus on customer service.
  • Able to thrive in a fast-paced and challenging environment.
  • Skilled in prioritizing and managing conflicting demands.
  • Capable of working independently as well as collaboratively within a team.

Our Commitment:

At Onlia x aha insurance, we strive to cultivate a diverse workforce that embodies positivity and upholds the values of equality, fairness, and respect. We are committed to an anti-discrimination approach and provide equal opportunities for employment and advancement, regardless of gender, race, ethnicity, national origin, age, sexual orientation or identity, education, or disability. We value diverse life experiences and cultures, ensuring that all voices are heard and respected.

We welcome and encourage applications from individuals with disabilities. Accommodations are available upon request for candidates participating in all aspects of the selection process.

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