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Catering and Event Services Manager

2 months ago

Calgary, Alberta, Canada Hotel Arts Full time
About the Role

We are seeking a highly motivated and detail-oriented Catering and Event Services Manager to join our team at Hotel Arts. As a key member of our sales and events team, you will be responsible for selling and overseeing all catering food, beverage, and room rental revenues within a specific market.

Key Responsibilities:
  1. Sales and Business Development: Identify and pursue new business opportunities to drive revenue growth and increase market share.
  2. Event Coordination: Collaborate with event planners to coordinate catering needs, ensuring seamless execution and exceeding client expectations.
  3. Catering Management: Oversee all aspects of catering, including food and beverage, setup details, agendas, and event logistics to ensure client objectives are met.
  4. Negotiation and Communication: Negotiate with clients on menu planning, beverage requirements, and other event specifics, while maintaining effective communication throughout the event planning process.
  5. Documentation and Administration: Confirm event details with clients and prepare necessary documentation, such as Banquet Event Orders (BEOs) and group resumes.
  6. Contract Management: Enforce Catering Agreements according to hotel policies, ensuring compliance and minimizing risk.
  7. Vendor Management: Coordinate with outside vendors as needed to ensure seamless event execution.
  8. Pricing and Menu Development: Maintain pricing integrity and propose upscale menus for groups, driving revenue growth and enhancing the guest experience.
  9. Team Collaboration: Work closely with various hotel departments to ensure seamless event execution, fostering a collaborative and supportive team environment.
  10. Post-Event Follow-up: Conduct post-event follow-up with clients to ensure satisfaction and identify opportunities for improvement.
Requirements
  1. Proficiency in Hotel Sales Platforms: Proficiency in hotel sales platforms like Opera, with experience in managing sales and events.
  2. Availability and Flexibility: Availability to work flexible hours, including evenings and weekends, to accommodate client needs and events.
  3. Interpersonal Skills: Strong interpersonal skills to foster productive relationships across departments, ensuring effective communication and collaboration.
  4. Experience and Knowledge: 1-2 years of experience in hotel catering, events, meetings, or conference roles, with a comprehensive understanding of event setups, space functionalities, and operations.
  5. Technical Skills: Familiarity with Microsoft Excel, Word, and Outlook, with the ability to learn and adapt to new technologies.