Customer Service Representative

1 week ago

Thunder Bay, Ontario, Canada Motion LP Full time
About Motion LP

Motion LP is a leading provider of mobility and accessibility solutions, serving communities across Canada for over 35 years. Our team of experts delivers solutions that make life accessible for everyone, including wheelchairs, walkers, mobility scooters, and more.

Job Summary

We are seeking a compassionate and responsive Client Care Coordinator to join our team in Ontario. As a key member of our team, you will deliver an outstanding customer experience to our valued clients, their loved ones, and the community healthcare practitioners that make up their care team.

Key Responsibilities
  • Client Experience: Welcome, engage with, and meet the needs of our clients and visitors on-site, managing and prioritizing telephone and email communications in a friendly and helpful manner.
  • Collaboration: Work closely with busy Service Technicians and Sales Consultants to oversee the client order administration, process payment, manage bank deposits, billing & payments as needed.
  • Coordination: Manage all the details to ensure timing, information, and expectations are accurate, transparent, and communicated to all parties involved, following up with clients to confirm all paperwork, such as rental agreements, quotes, and client record is complete and accurate.
Requirements
  • Experience: You have worked in a fast-paced office environment or a customer-facing role, with experience in managing multiple tasks, prioritizing deadlines, and navigating databases.
  • Interpersonal Skills: You love building relationships with people and can work with customers to find the best solutions to fit their needs, with professional and flexible communication skills.
  • Additional Requirements: You have a clean criminal background check and are bondable.
What We Offer
  • Competitive Benefits Package: Eligibility to a comprehensive benefits package, including robust vacation and personal days allotment, RRSP/DPSP match program, and more.
  • Professional Development: Access to our internal Learning Portal, professional development reimbursement, and the opportunity to attend industry events.
Why Join Us

Motion LP is an equal opportunity employer, committed to providing reasonable accommodations to our employees and those going through the recruitment process. We strive to make life accessible for everyone and welcome a diverse range of experiences. If you have 70% of what we are looking for, and 100% of the passion, we encourage you to apply.

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