Inside Sales Representative

2 months ago

Thunder Bay, Ontario, Canada Zedd Customer Solutions Full time

**About Zedd Customer Solutions**

Zedd Customer Solutions is a leading Canadian-owned and operated business process outsourcing (BPO) provider. Our success is attributed to the dedication, hard work, and service excellence delivered every day by our talented team of customer service professionals. We understand our clients' need for outstanding management of their customer relationships and are fully committed to exceeding their expectations in all aspects of our solutions.

**Job Summary**

As a Sales Agent, you will support the relationship between our Canadian clients and their customers by renewing contracts, upgrading customer hardware, and offering specific products. You will join a dynamic team environment in which we all work together to create a fun and successful atmosphere.

**Key Responsibilities**

  • Provide exceptional sales and customer service, maintaining established acceptance ratings on quality monitoring tests.
  • Accurately input, retrieve, and access information regarding a customer from a computer system.
  • Resolve customer concerns immediately and effectively, displaying professionalism and courtesy at all times.
  • Quickly and correctly answer product questions, having full knowledge of features and benefits of products and services.
  • Attend and actively participate in all required training programs.
  • Provide feedback and suggestions to Team Leaders for program improvements.
  • Be familiar and comply with established Zedd security policies and practices.

**What We Offer**

  • Guaranteed full-time hours
  • Comprehensive benefits
  • Excellent bonuses of up to $8/hour and rewards that all employees can earn
  • Company-paid training
  • Discounted monthly bus pass
  • Discounts at local stores
  • Work environment that supports employees' career paths

**Requirements**

  • High school diploma or equivalent
  • Experience working with customers in a sales environment
  • Enjoy working in a team environment
  • Contact centre experience is considered an asset
  • Reliable with good computer skills
  • Excellent communication skills
  • Positive attitude and proven ability to understand customer needs
  • Effective listening skills
  • Clear criminal record check required

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