Customer Service Representative

2 months ago


Thunder Bay, Ontario, Canada CB Canada Full time
About the Role

We are seeking a highly skilled and compassionate Customer Service Representative to join our team in Thunder Bay. As a key member of our care team, you will play a vital role in delivering exceptional customer experiences and making a meaningful impact on the lives of our clients.

Key Responsibilities
  • Welcome and engage with clients, providing personalized support and solutions to meet their unique needs.
  • Provide retail sales customer service, answering questions and addressing concerns in a professional and empathetic manner.
  • Process payments, manage bank deposits, and handle billing and payments with accuracy and efficiency.
  • Coordinate equipment rentals and sales, ensuring seamless communication with clients and internal teams.
  • Deliver excellent customer service, handling communication between clients, therapists, and funders with kindness and expertise.
Requirements
  • 2+ years of experience in a fast-paced office environment or customer-facing role, with a passion for delivering exceptional service.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues.
  • Flexibility and adaptability, with a willingness to work in a dynamic and ever-changing environment.
  • Empathy and respect for clients, with a commitment to providing personalized support and solutions.
  • Proficiency in Microsoft Office Suite and experience with databases, with a willingness to learn and adapt to new systems.
What We Offer

At Motion, we are committed to creating a culture of belonging, giving, and strength. As a valued member of our team, you will have the opportunity to make a meaningful impact on the lives of our clients, while also growing and developing your skills and career.

We are an equal opportunity employer, committed to providing reasonable accommodations and supporting the needs of our employees and clients. If you are a person with a disability and require assistance during the application process, please contact us.


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