Coffee Shop Operations Manager

3 weeks ago


Toronto, Ontario, Canada Ninetails Coffee Full time
Position Overview

The Café Supervisor at Ninetails Coffee will be responsible for overseeing the daily operations of our establishment, ensuring a high standard of service and customer satisfaction.

Key Responsibilities
  • Operational Management: Assess and enhance daily operations to optimize efficiency.
  • Financial Oversight: Track revenue streams to manage labor costs effectively.
  • Staff Supervision: Monitor and evaluate staff performance, providing guidance and support.
  • Staff Recruitment: Identify staffing needs and recruit qualified personnel.
  • Scheduling: Develop and implement staff work schedules to ensure adequate coverage.
  • Training: Facilitate training programs for new and existing staff members.
  • Service Implementation: Determine service offerings and establish operational procedures.
  • Inventory Management: Organize and maintain stock levels of supplies.
  • Health and Safety Compliance: Ensure adherence to health and safety regulations.
  • Supplier Negotiation: Manage relationships with suppliers for food and beverage procurement.
  • Customer Relations: Address and resolve customer complaints and concerns.
Qualifications
  • Education: Secondary (high) school graduation certificate.
  • Experience: A minimum of 2 years and less than 3 years in a similar role.
Personal Attributes
  • Strong interpersonal skills and the ability to work collaboratively as part of a team.
Compensation and Benefits
  • Financial Benefits: Gratuities.
  • Other Benefits: Additional benefits may be provided.
  • Employment Duration: Permanent position.
  • Work Language: English.
  • Work Hours: 30 to 40 hours per week.


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