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Café Operations Manager

2 months ago


Toronto, Ontario, Canada Mos Mos Coffee Full time
About Mos Mos Coffee

We are a dynamic and growing coffee shop chain seeking a highly skilled and experienced team leader to join our team as a Café Operations Manager. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our café, ensuring exceptional customer service, and driving sales growth.

Key Responsibilities
  • Staff Management: Supervise and motivate a team of 5-10 staff members to achieve sales targets and provide excellent customer service.
  • Operations: Plan and organize daily café operations, including inventory management, cash handling, and maintaining a clean and safe working environment.
  • Customer Service: Ensure that all customers receive a high level of service, addressing any complaints or concerns in a professional and timely manner.
  • Marketing and Sales: Develop and implement strategies to increase sales and drive customer engagement, including promotions and loyalty programs.
  • Training and Development: Provide ongoing training and development opportunities for staff to enhance their skills and knowledge.
Requirements
  • Education: Secondary (high) school graduation certificate.
  • Experience: 2 years to less than 3 years of experience in a similar role.
  • Certifications: Safe Food Handling certificate.
  • Skills: Excellent communication and interpersonal skills, ability to multitask, and a strong attention to detail.
What We Offer
  • Competitive Salary: A competitive salary package that reflects your experience and skills.
  • Bonus and Gratuities: Eligible for bonus and gratuities based on performance.
  • Learning and Development Opportunities: Ongoing training and development opportunities to enhance your skills and knowledge.
  • Team Building Opportunities: Regular team-building activities and social events to foster a positive and supportive team culture.