Customer Experience Associate
4 hours ago
About the Role
We are seeking a highly motivated and customer-focused individual to join our team as a Senior Customer Experience Associate. As a key member of our Canadian Banking Branch network, you will be responsible for providing exceptional service to our customers, building strong relationships, and driving sales growth.
Key Responsibilities
- Act as a lobby leader, ensuring customers are appropriately triaged and assisted
- Contribute to the Branch's targets by identifying and fulfilling simple sales opportunities
- Nurture rich, long-standing relationships with customers
- Be a technology expert and share knowledge with customers to better manage their banking needs
Requirements
- Strong customer service skills
- Ability to work a flexible schedule
- Experience with conducting simple sales, proactive marketing calls, and providing financial advice
- Strong technical skills, able to promote and demonstrate the use of digital/self-service banking options
What We Offer
- A rewarding career path with diverse opportunities for professional development
- A competitive compensation and benefits package
- The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers
Language Requirements
The successful candidate will be required to be able to communicate in English and French, as they will serve English-speaking clientele.
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