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Customer Experience Associate

2 months ago

Québec, Quebec, Canada EightSix Network Full time

About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Senior Customer Experience Associate. As a key member of our Canadian Banking Branch network, you will be responsible for providing exceptional service to our customers, building strong relationships, and driving sales growth.

Key Responsibilities

  • Act as a lobby leader, ensuring customers are appropriately triaged and/or assisted
  • Contribute to the Branch's targets by identifying and fulfilling simple sales opportunities
  • Nurture rich, long-standing relationships with customers
  • Be a technology expert and share knowledge with customers to better manage their banking needs

Requirements

  • Strong customer service skills
  • Ability to work a flexible schedule
  • Experience with conducting simple sales, proactive marketing calls, and providing financial advice
  • Strong technical skills, able to promote and demonstrate the use of digital/self-service banking options

What We Offer

  • A rewarding career path with diverse opportunities for professional development
  • A competitive compensation and benefits package
  • The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers

Language Requirements

Pursuant to a language needs assessment conducted by Scotiabank, the successful candidate will be required to be able to communicate in English & French because they will serve English-speaking clientele.