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Customer Experience Associate

2 months ago

Québec, Quebec, Canada The Toronto-Dominion Bank (Canada) Full time

Job Summary

The Toronto-Dominion Bank (Canada) is seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Associate. In this role, you will be responsible for providing exceptional customer service and support to our clients, ensuring that their needs are met and exceeded.

Key Responsibilities

  • Provide personalized customer service and support to clients, responding to their inquiries and resolving their issues in a timely and professional manner.
  • Assist clients with a range of financial transactions, including deposits, withdrawals, and bill payments.
  • Identify and address customer needs, providing solutions and recommendations to meet their financial goals.
  • Work collaboratively with colleagues to achieve business objectives and provide exceptional customer experiences.
  • Stay up-to-date with product and service offerings, as well as industry trends and developments.

Requirements

  • High school diploma and/or equivalent experience.
  • 1+ years of relevant experience in customer service or a related field.
  • Post-secondary or undergraduate degree in a related field is an asset.

What We Offer

  • A competitive salary and benefits package.
  • Opportunities for career growth and development.
  • A dynamic and supportive work environment.
  • Access to training and development programs.

Language Requirement

This position does not require proficiency in a language other than English.