Administrative Coordinator
3 weeks ago
Job Overview
As an Administrative Coordinator for the Cardiac Care Unit, your primary responsibility will be to provide comprehensive administrative, secretarial, and receptionist support within a confidential and professional environment. You will utilize your effective communication skills, critical thinking, and problem-solving abilities to manage a variety of tasks in a fast-paced and demanding setting. This role plays a vital part in supporting the hospital's commitment to integrated patient-centered care through education, research, and innovation.
Key Responsibilities
- Adhere to and support hospital policies and procedures.
- Serve as a patient liaison, employing customer service principles to assist patients and families, including registration and managing inquiries.
- Coordinate interdepartmental activities, including patient transportation, appointment scheduling, and discharge processes.
- Act as a representative for healthcare professionals by managing incoming calls, recording messages, and scheduling patient visits.
- Identify and escalate issues to the Clinical Team Manager in a timely manner.
- Compile and distribute materials related to program activities.
- Maintain attendance records and manage payroll inputs, including nursing resource pool statistics.
- Process computer provider order entries and notify relevant staff as necessary.
- Assist clinicians with scheduling and follow-up appointments.
- Manage requisitions and follow up on outstanding information, such as test results.
- Organize admissions, discharges, and medication information, ensuring accurate electronic documentation.
- Prepare reports and discharge instructions, managing photocopying and information processing.
- Monitor and maintain office supplies inventory, placing orders as needed.
Qualifications
- Ontario Secondary School Diploma (OSSD) or equivalent.
- Medical office assistant certification or at least one year of relevant experience in a medical setting.
- Familiarity with medical terminology and ability to perform medical transcription.
- Experience with payroll and staff scheduling.
- Commitment to patient-centered care.
- Minimum typing speed of 45 words per minute.
- Proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint.
- Experience in a customer service role within a fast-paced environment.
- Previous experience in an inpatient unit is preferred.
- Bilingualism in French and English is an asset.
Employment Benefits
Working at North York General Hospital means being part of a dedicated team of healthcare professionals committed to excellence in patient care. This position offers a competitive compensation package, including pay in lieu of benefits and vacation pay, along with the opportunity to participate in the Hospital Pension Plan.
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