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Bilingual Fraud Prevention Specialist

3 months ago

Moncton, New Brunswick, Canada Scotiabank Full time

Requisition ID: 201039

Scotiabank is a prominent financial institution in Canada, recognized for its commitment to providing flexible and accessible banking solutions, innovative products, and exceptional client service. Our employees are motivated by the mission to enhance the lives of Canadians, fostering a culture that emphasizes community engagement and internal collaboration.

As a leading digital bank, technology is integral to our operations. We continuously innovate to redefine digital banking, leveraging advanced technology and teamwork to address challenges and seize opportunities.

Key Responsibilities:

In this role, you will play a vital part in the success of the Fraud Operations team, ensuring that individual goals and initiatives align with the overall business strategies. You will be responsible for maintaining compliance with regulations and internal policies.

  • Investigate suspicious credit card transactions; proactively reach out to customers and block accounts to prevent further fraudulent activities.
  • Report and escalate any identified fraud trends or activities based on customer interactions to the management team.
  • Minimize fraud losses through effective detection, investigation, and mitigation, contributing to the organization's profitability.
  • Detect and prevent fraudulent activities related to credit cards and daily banking by:
    • Analyzing alerts from various fraud detection systems to assess the likelihood of fraud.
    • Making informed decisions to block accounts or contact cardholders regarding suspicious activities.
    • Collaborating with the team during large-scale fraud incidents to quickly identify points of compromise and protect at-risk accounts.
  • Share insights on trends to ensure prompt identification and action on large-scale fraud issues.
  • Communicate with branches and other departments to address inquiries related to fraud matters.
  • Support the annual Fraud Plan and departmental objectives by meeting established service level standards.

Qualifications:

  • Fluency in both English and French (reading, writing, and speaking) is essential.
  • Availability to work one of the following shifts, which may include occasional holidays and weekends:
  1. Friday to Monday, from 12 PM to 10 PM EST (10-hour shift, 4-day work week)
  2. Thursday to Monday, from 2 PM to 10 PM EST (8-hour shift, 5-day work week)
Prior experience in fraud detection is required.Experience with Mastercard products is necessary.Proficiency in Microsoft Office and TSYS is required.Customer service experience, preferably in the financial services sector, is essential.Previous experience in retail banking or call center environments is an asset.A post-secondary degree in business or related fields is advantageous.Strong analytical skills, attention to detail, and effective decision-making abilities are crucial.Excellent interpersonal, communication, and problem-solving skills are necessary.

Benefits:

  • Be part of a diverse and inclusive team focused on client success and mutual learning.
  • Access to numerous online and in-person courses to support your career development with guidance from industry leaders.
  • Support for your financial future and overall well-being through comprehensive benefits.
  • Enjoy a workplace culture that values authenticity and flexibility.
  • Experience the excitement of working with a leading financial institution.

At Scotiabank, we appreciate the unique skills and experiences each individual brings to our team and are dedicated to fostering an inclusive and accessible environment.