IT Support Specialist

2 months ago


Brampton, Ontario, Canada Khalsa IT Services Full time
About the Role

We are seeking a highly skilled IT Support Specialist to join our team at Khalsa IT Services. As an IT Support Specialist, you will be responsible for providing technical assistance and support to our clients and internal teams.

Key Responsibilities
  • Technical Support: Respond to user inquiries and provide timely and effective solutions to technical issues related to computer systems, software, and network infrastructure.
  • Problem-Solving: Analyze and resolve complex technical problems, often requiring research and consultation with technical manuals and other resources.
  • Training and Development: Provide training and guidance to users on the effective use of computer systems and software, as well as best practices for troubleshooting and resolving technical issues.
  • Documentation and Reporting: Maintain accurate and detailed records of technical issues, solutions, and user feedback, and provide regular reports to management on technical support activities.
  • Collaboration and Communication: Work closely with internal teams, including development and operations, to ensure seamless integration of technical support services and to identify opportunities for process improvement.
  • Continuous Learning: Stay up-to-date with the latest technologies, trends, and best practices in IT support, and apply this knowledge to improve technical support services and processes.
Requirements
  • Education: College or CEGEP diploma in a relevant field, such as computer science, information technology, or a related field.
  • Experience: 1-2 years of experience in a technical support role, preferably in a fast-paced and dynamic environment.
  • Language: Fluency in English is required, with the ability to communicate effectively with users and internal teams.
  • Work Hours: 35 hours per week, with flexibility to work overtime as needed.

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