Nighttime Guest Services Coordinator

1 month ago


Chilliwack, Canada Coast Hotels Full time

We invite you to become a vital member of our team at Coast Hotels as a Night Auditor. This essential role operates during the overnight hours, serving as the Duty Manager and ensuring that all guests receive outstanding service. Your duties will encompass managing room allocations, processing guest transactions, executing the Night Audit, and more. If you possess a background in the hospitality sector and have a passion for customer care, we would love to hear from you.

Key Responsibilities:

  • Oversees the inventory of room availability, bookings, and assignments
  • Welcomes arriving guests and allocates rooms accordingly
  • Handles daily financial tasks and reconciliations
  • Generates Night Audit reports and addresses any discrepancies
  • Completes various audit documentation and responsibilities
  • Submits audit materials to the Accounting Department
  • Prepares daily sales and labor reports
  • Performs additional tasks as necessary

Qualifications and Skills:

  • Completion of Secondary Education
  • Hospitality Degree/Diploma is preferred
  • A minimum of 3 years of experience in Front Desk operations
  • Knowledge of Yield and Revenue Management is advantageous
  • Proficient in Excel and other spreadsheet applications
  • Exhibits exceptional customer service abilities
  • Thrives in a culture of accountability
  • Willingness to work overnight shifts, weekends, and holidays


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