Guest Room Attendant

2 months ago

Chilliwack, Canada Coast Hotels Full time

Job Summary:

The Housekeeping Associate will play a vital role in ensuring the cleanliness and hygiene standards of Coast Hotels are consistently met for all guest rooms and public areas. This position requires a strong commitment to maintaining a positive work environment and delivering exceptional customer service.

Key Responsibilities:

  • Review and discuss room assignment sheets with the Housekeeping Supervisor at the beginning of every shift to ensure a smooth operation.
  • Adhere to safety regulations, hygiene, and cleanliness standards to prevent accidents and maintain a healthy environment.
  • Follow Coast Hotels' procedures for cleaning and preparing guest rooms to ensure a high level of quality and attention to detail.
  • Change linens in assigned guest rooms according to established policies and procedures to maintain a clean and hygienic environment.
  • Ensure all room amenities are in place, and all drapes, sheers, windows, and balcony doors are closed and locked prior to room completion to maintain a secure and comfortable environment.
  • Conduct daily inspections of assigned rooms for deficiencies and complete work orders for the maintenance department promptly to address any issues.
  • Conduct room checks and inform the Housekeeping team of any discrepancies to ensure accuracy and attention to detail.
  • Turn in all lost and found items to the Housekeeping Office immediately upon leaving an assigned floor to maintain a secure and organized environment.
  • Ensure the housekeeping cart is fully supplied, and all needed supplies and equipment are in good working order to maintain efficiency and productivity.
  • Sort recyclable items according to Coast Hotels' recycling program guidelines to promote sustainability and reduce waste.
  • Perform other duties as assigned by the Executive Housekeeper to support the team and maintain a positive work environment.

Requirements:

  • Minimum 1-year experience in a similar position is an asset.
  • Successful completion of high school education is preferred, but a combination of experience and education will be considered.
  • Physical requirements include the ability to lift, push, and pull a minimum of 40 pounds, stand and/or walk for an extended period, ability to stoop, kneel, and reach, or perform repetitive foot and hand actions, and the ability to bend at the waist.
  • Demonstrated ability to work in a fast-paced, multi-tasking team environment.
  • Demonstrated superior customer service philosophy.
  • Good verbal and written English communication skills.
  • Exemplifies Coast's core values and enjoys working in a culture of accountability.
  • Able to work a flexible schedule, which includes evenings, weekends, and holidays.

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