Banquet Captain

2 weeks ago

Chilliwack, Canada Coast Hotels Full time

**Job Summary**

The Banquet Captain will contribute to the overall success of Coast Hotels by providing exceptional customer service to the banquet and catering function within the Food & Beverage operations. This role will oversee the work of others within the banquet and catering area during specific shifts.

Key Responsibilities:

  • Plan, coordinate, and direct the food, beverage, meeting, and audio visual services for a specific event within a property; handle any guest concerns or complaints; play a supervisory role in the handling of cash, cheques, credit and debit card transactions, cash floats and bar inventory control.
  • Provide customer service through the completion of routine duties and tasks such as taking, relaying, and serving food and/or beverage orders, providing food and/or beverage product knowledge, managing reservations, handling cash, cheques, credit and debit card transactions in accordance with Hotel Policies.
  • Effectively communicate goals to team members.
  • Demonstrate a superior customer service attitude with internal/external contacts; check on guest satisfaction and follow up on requests where possible and appropriate; ensure team members deliver excellent guest service aligned with company policies and brand promises; remove barriers to delivering exceptional guest services.
  • Set-up/take-down of events in accordance with Banquet Event Orders (BEOs); adhere to quality and industry standards when completing tasks; ensure the safety and security of the property, the ambassadors and guests when completing tasks; foster an environment that is motivating and engaging by being visible and accessible, providing open access for ambassadors to build rapport, discuss issues and resolve concerns.

Leadership and Team Management:

  • Connect with and engage ambassadors in their work; oversee the work of others during a specific shift, including delegating work flow, motivating and providing guidance to team members for the achievement of specific end results, and following up on internal/external inquires where possible.
  • Other duties as required.

Requirements:

  • Bachelor's degree or Diploma in Hospitality or equivalent combination of education and experience.
  • Industry-specific certifications such as FOODSAFE and Serving It Right/Pro-Serve are mandatory.
  • Hepatitis A vaccination is recommended.
  • Cash handling experience an asset.
  • Professional attitude and appearance.
  • Ability to lead others, and strong time management and organizational skills.
  • Advanced knowledge of health and safety regulations.
  • Excellent communication, interpersonal, and customer service skills.
  • Ability to multi-task and high attention to detail.
  • Exemplify Coast's Core Values and enjoy working in a culture of accountability.
  • Able to work flexible hours including evenings, weekends and holidays.

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