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Guest Services Team Leader

3 months ago

Chilliwack, Canada Coast Hotels Full time

At Coast Hotels, we embody a culture that values our people and their professional growth. As a prominent name in the hospitality sector, we are committed to excellence in service delivery.

The Front Office Supervisor plays a pivotal role in ensuring the success of our hotels by upholding exceptional Guest Services standards at the front desk. This position requires a proactive approach to anticipating guest needs and delivering friendly, efficient, and outstanding customer service during every interaction.

Key Responsibilities:

  1. Exhibit a high level of customer service with both internal and external stakeholders, which involves understanding guest needs, addressing concerns, and striving to exceed expectations while managing any issues that arise.
  2. Oversee front desk operations and manage administrative tasks, including guest check-ins and check-outs, resolving guest inquiries, and assisting with group and tour arrivals and departures.
  3. Review the daily arrivals list, check VIP notes, and ensure special guest requests are met. Monitor work quality and provide constructive feedback to maintain operational standards.
  4. Communicate departmental goals clearly to team members and other leaders.
  5. Conduct quarterly reviews of departmental plans and performance to identify improvement areas that enhance business outcomes and support growth opportunities.
  6. Perform additional duties as necessary.
Required Skills and Experience:
  1. 1-3 years of relevant experience in the hospitality field.
  2. Bachelor's Degree or Diploma in Hospitality Management or a comparable combination of education and experience.
  3. Exceptional communication skills, both written and verbal, along with strong customer service abilities.
  4. Proven leadership skills with the ability to inspire and motivate a team.
  5. Strong problem-solving and conflict resolution skills to effectively address issues within the department.
  6. Understanding of how various business areas interact and the impact of one’s own area on others.
  7. Experience in fast-paced customer service environments.
  8. Demonstrates alignment with Coast's core values and thrives in a culture of accountability.
  9. Willingness to work a flexible schedule, including evenings, weekends, holidays, and occasional overnight shifts.

Coast Hotels provides a comprehensive benefits package, including competitive salaries, employee discounts, training and development opportunities, and pathways for career advancement.

Coast Hotels is an Equal Opportunity Employer. We appreciate the interest of all applicants; however, only those selected for an interview will be contacted.

NO PLACE LIKE COAST