Overnight Guest Services Manager

1 month ago


Chilliwack, Canada Coast Hotels Full time

Become a vital part of our team at Coast Hotels as a Night Auditor. This essential role during the overnight hours involves acting as the Duty Manager while delivering outstanding service to our guests. Your duties will encompass managing room allocations, processing guest transactions, executing the Night Audit, and more. If you possess a background in the hospitality sector and have a passion for customer service, we encourage you to consider this opportunity.

Key Responsibilities:

  • Oversees the inventory of room availability, bookings, and assignments
  • Welcomes incoming guests and allocates rooms accordingly
  • Handles daily financial tasks and reconciliations
  • Generates Night Audit reports and addresses any discrepancies
  • Completes various auditing documentation and assignments
  • Submits audit materials to the Accounting Department
  • Prepares daily sales and labor reports
  • Performs additional tasks as necessary

Qualifications and Skills:

  • Completion of Secondary Education
  • Hospitality Degree or Diploma is preferred
  • Minimum of 3 years experience in Front Desk operations
  • Knowledge of Yield and Revenue Management is advantageous
  • Proficient in spreadsheet applications
  • Exhibits exceptional customer service abilities
  • Thrives in a culture of accountability
  • Willingness to work overnight shifts, weekends, and holidays


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