Program Services Caseworker
4 days ago
We are seeking a highly motivated and compassionate Program Services Caseworker - Drop In Worker to join our team at The Salvation Army. As a key member of our team, you will provide essential support services to homeless and street-involved youth, empowering them to achieve their goals and improve their overall well-being.
Key Responsibilities:- Provide a safe and welcoming environment for drop-in clients, ensuring their physical and emotional needs are met.
- Develop and implement programming, clubs, and schedules for drop-in clients, promoting socialization and community engagement.
- Advise clients of available services and resources, both within the center and in the community.
- Connect clients with housing, health, and social services, providing referrals and support as needed.
- Build relationships with clients, fostering trust and understanding to facilitate effective support.
- Collaborate with shelter caseworkers to identify housing opportunities and provide referrals.
- Ensure a safe and healthy work environment, reporting any safety issues to the Program Services Coordinator.
- Provide crisis counseling and one-on-one support, addressing the unique needs of each client.
- Support clients in navigating systems and accessing resources, advocating on their behalf when necessary.
- Research and maintain relevant referral sources and programs, ensuring clients receive the best possible support.
- Conduct regular facility security and maintenance checks, reporting any issues to the Maintenance Request Binder.
- Maintain accurate and up-to-date client documentation, forms, and logbook entries.
- Facilitate the commencement of RRTIP for outreach clients, ensuring timely and effective support.
- Enter data into HIFIS, tracking statistics and other pertinent information for reporting purposes.
- Compile and maintain relevant contacts within the systems, ensuring seamless communication and collaboration.
- Collect and track statistics and other pertinent information for reporting purposes.
- Receive and record donations according to policy, ensuring accurate tracking and reporting.
- Answer inquiries pertaining to the Drop-in Centre, providing accurate and helpful information.
- Issue taxi vouchers and transit tickets, recording transactions according to policy.
- Record physical facility/building problems in the Maintenance Request Binder.
- Promote positive and supportive attitudes toward clients experiencing or at risk of homelessness.
- Empower clients to work towards their goals, providing guidance and support as needed.
- Act as an advocate and positive role model for clients in the community, promoting The Salvation Army's mission and values.
- Represent The Salvation Army and its clients at community meetings, fostering partnerships and collaborations.
- Adhere to The Salvation Army's standards and values, ensuring consistency and integrity in all aspects of work.
- Participate fully and constructively in staff meetings and service training, staying informed and engaged.
- Engage in formal evaluation sessions with the Program Services Coordinator, ensuring ongoing growth and development.
- Read and follow the Policy & Procedures Manual and Employees Handbook, ensuring compliance and adherence.
- Maintain confidentiality in all matters pertaining to clientele and coworkers, upholding The Salvation Army's commitment to trust and respect.
- Become familiar with the provision of the position description and operations manual, ensuring a deep understanding of role and responsibilities.
- Make suggestions to improve efficiency, working conditions, or procedures, representing The Salvation Army in a professional manner.
Working Conditions:
- This is a permanent full-time position based on 84 hours biweekly.
- Schedule and shift designated by the Program Services Coordinator.
- Onsite working conditions, including a shelter environment.
Qualifications and Education Requirements:
- College diploma in Social Sciences field.
Experience and Knowledge:
- Preference for experience with youth homelessness, with one to three years of experience an asset.
- Knowledge and understanding of Mental Health/Addictions.
- Thorough knowledge and understanding of and a commitment to anti-racism, anti-oppression, and equity.
- Valid Ontario Class "G" Driver's License and a current copy of a Driver's abstract for review and verification, an asset.
- Good knowledge of community resources.
Skills and Capabilities:
- Problem-solving skills essential, with a high degree of confidentiality required.
- Excellent oral and written communication skills, including computer skills.
- Ability to work independently as well as part of a team.
- Good interpersonal and time management skills.
- Ability to undergo applicable screening and background checks successfully, providing an original copy of a Background Check with vulnerable sector screening.
- Ability and willingness to develop an understanding and support for The Salvation Army's mission and purpose in Canada and its implications as related to position responsibilities.
The Salvation Army offers accommodation for applicants with disabilities in its recruitment process. If you are contacted to participate in an interview or screening process, please advise us if you require accommodation.
We thank all applicants, however, only those candidates to be interviewed will be contacted.
You must advise your managing supervisor of your intentions prior to submitting your application.
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