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Program Services Coordinator
2 months ago
The Salvation Army is seeking a highly skilled and experienced Full Time Program Services Coordinator to join our team. As a key member of our program services team, you will be responsible for supervising, supporting, and coordinating all aspects of Frontline and Program Services Caseworkers.
Key Responsibilities:- Provide day-to-day leadership, mentoring, and support to program staff, ensuring success in their roles.
- Manage HIFIS data entry and case management notes to ensure accuracy and compliance.
- Ensure the Program Services Director is informed of all incidents, observations, and infractions, and that information is properly documented and passed on to the appropriate staff.
- Work with the Program Services Director to lead the centralization and standardization of the intake and referral process.
- Oversee team assessments for individuals who fit the Program criteria, assigning staff to clients while balancing caseload and client complexity.
- Develop procedures to reflect current policies, manuals, and standards.
- Support crisis intervention and dispute resolution to ensure the safety of residents, outreach clients, and staff.
- Participate in the development, planning, and coordination of all program activities.
- Coach and mentor staff in their roles and retrain when required.
- Onboard all frontline workers and program services caseworkers, reviewing The Salvation Army's Operational Policies and Procedures, core standards, and ensuring compliance.
- Review York Regional Operations Manuals pertaining to Belinda's Place and ensure compliance.
- Train and maintain all documentation for clients.
- Provide HIFIS training for all frontline workers and program services caseworkers.
- Prepare and maintain bi-weekly scheduling of all teams.
- Maintain relief employee lists.
- Participate in the on-call schedule.
- Ensure adequate staffing for vacation and sickness absences, with coverage provided by the Coordinator.
- Review and approve bi-weekly payroll hours for frontline workers and program services caseworkers.
- Verify attendance.
- Assist the Program Services Director in developing, implementing, and analyzing shelter program outcomes measures and data collection processes.
- Develop and maintain documentation for the program.
- Ensure the smooth operation of the facility, complete in-depth reports for critical incidents, and prepare resident files for discharge.
- Ensure accurate and consistent computer records, reports, logbook entries, intake forms, and other administrative tasks, as per the Personal Information Protection and Electronic Documents Act.
- Provide oversight for gathering and collating data for the Ontario Government (HIFIS) and The Salvation Army (SAMIS) monthly statistics.
- Ensure proper maintenance and use of a computerized office system and proper record-keeping, in accordance with the Territorial Computer Usage Policy.
This is a permanent full-time position based on a day or evening shift, weekend, and statutory holidays as required. The work is performed in an emergency housing facility, subject to high client levels and crisis intervention.
The Salvation Army offers accommodation for applicants with disabilities in its recruitment process. If you are contacted to participate in an interview or screening process, please advise us if you require accommodation.
