Senior Business Process Consultant

4 days ago


Ottawa, Ontario, Canada S I Systems Full time
Senior Business Process Consultant

We are seeking a seasoned Senior Business Process Consultant to support the redefinition of our client's service management framework and process optimization.

The ideal candidate will have 10+ years of experience in business process re-engineering, service management, and creating and reviewing service level agreements.

Key Responsibilities:

  • Review and refine the client's current service offerings and identify areas for improvement.
  • Develop comprehensive documentation outlining roles, responsibilities, and scope of work for key tasks and services.
  • Evaluate service level management agreements and ensure alignment with organizational goals and client expectations.
  • Provide weekly status updates to the project team and stakeholders.

Requirements:

  • 10+ years of experience in business process re-engineering.
  • Experience in service management, including redefinition of services and process optimization.
  • Strong experience in creating and reviewing service level agreements and related documentation.
  • Experience working with the Federal Government or Crown Corporations.

About the Role:

This is a 100% remote opportunity to redefine the department's services, focusing on optimizing service management practices.

We are looking for a skilled professional who can synthesize data and stakeholder input to propose strategies for service optimization and process improvements.



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