Front of House Team Lead

6 days ago

Nelson, Canada WhiteWater Ski Resort Full time

Job Title: Front of House Team Lead

Location: Whitewater Ski Resort

Department: Indoor Operations

Reports to: Indoor Operations Manager

Employment Status/Type: Seasonal, Full-Time

Compensation: $20-$21 (DOE) alongside further employee perks and benefits.

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JOB SYNOPSIS:

As a key member of the Indoor Operations team at Whitewater Ski Resort, the Front of House Team Lead will play a vital role in ensuring exceptional culinary resort experiences for our guests. Under the direction and supervision of the Indoor Operations Manager, you will lead the Food and Beverage team in providing top-notch service, ensuring consistent and timely service, controlling costs, championing sustainability initiatives, and supporting other department requests to drive Resort success.

Key Responsibilities:

  • Department recruiting and staffing
  • Scheduling front of house staff
  • Overseeing food service operations
  • Managing costs and inventory of relevant products and supplies

Immediate Reports:

Front of House Team Members

Front of house team members work together to complete tasks such as cafe-style service, bussing, waste management, etc.

  • Baristas
  • Janitors
  • Front of House Team Members

Summary of Responsibilities:

  • Champion a sustainable approach in daily operations, development, and planning
  • Embody and promote Whitewater's mission statement and values
  • Participate in hiring and training staff for all Front of House
  • Supervise, coach, mentor, and schedule all Front of House staff
  • Order, maintain, and control inventory for all front of house products and supplies to match business volumes
  • Work with the Management team to ensure pricing meets the organization's goals of profitability
  • Resolve customer complaints and internal conflicts between staff
  • Oversee food service and act as an expeditor to ensure consistent timely movement of completed food orders from kitchen to customer table
  • Ensure practice of health and safety regulations
  • Communicate with customers regarding delays
  • Ensure opening and closing duties are well done each day in a high-quality manner
  • Ensure positive communication between Front of House and Back of House
  • Support the Bar team in delivering top-level service to all guests in the lodge
  • Ensure health and safety regulations are practiced by all staff members
  • Ensure all areas of the lodge are tidy and well-organized
  • Manage department Key Performance Indicators (KPIs) to drive organizational goals
  • Provide a positive, memorable, and outstanding guest experience
  • Promote Whitewater's safety culture by reviewing and amending Department Manuals, CDPP, and Employee Handbook
  • Perform other related duties, tasks, and responsibilities as required

Required Qualifications/Education:

  • Tourism, Hospitality, or Business Certificate an asset
  • Food & Beverage Serving it Right
  • Food Safe Level 1

Skills & Abilities:

  • Previous leadership/supervisor/management experience, preferably in the food & beverage sector
  • Familiarity with Google Workplace an asset
  • Excellent team player
  • Excellent time management
  • Excellent customer service & communication skills
  • Must be of legal age for working in licensed areas
  • Computer and cash handling experience
  • Willingness to travel to the mountain and work weekends and holidays as required

Please note: A criminal record check will be required as part of the hiring process.

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