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Front of House Team Member

2 months ago

Nelson, Canada WhiteWater Ski Resort Full time

Job Title: Front of House Team Member

Location: Whitewater Ski Resort

Department: Indoor – Front Of House

Reports to: Front of House Supervisor/Assistant

Employment Status/Type: Seasonal- Part Time/Full Time

Compensation: Competitive salary and benefits package

___________________________________________________________________________________

JOB SUMMARY:

As a Front of House Team Member at Whitewater Ski Resort, you will play a vital role in enhancing the guest experience. Your primary responsibility will be to provide exceptional customer service, ensuring that every guest feels welcome and valued.

Key Responsibilities:

  • Guest Service: Greet and interact with guests in a friendly and professional manner, responding to their needs and resolving any issues promptly.
  • Food and Beverage Service: Process transactions, manage cash handling, and maintain a clean and organized food and beverage area.
  • Teamwork: Collaborate with colleagues to achieve departmental goals and objectives, maintaining a positive and supportive team environment.
  • Safety and Security: Monitor the food service area, report any incidents or concerns to your supervisor, and adhere to safety protocols and procedures.
  • Housekeeping: Maintain a clean and tidy food service area, including tables, counters, and restrooms.
  • Inventory Management: Restock supplies, manage inventory, and maintain accurate records.
  • Communication: Effectively communicate with guests, colleagues, and supervisors, using clear and concise language.

Requirements:

  • Guest Service Experience: Previous experience in a customer-facing role, preferably in the hospitality industry.
  • Food Safety Certification: Food Safe 1 certification or equivalent.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to work effectively in a team environment.
  • Adaptability: Ability to work in a fast-paced environment, adapting to changing circumstances and priorities.

What We Offer:

  • Competitive Salary and Benefits Package: A comprehensive compensation package, including a competitive salary and benefits.
  • Opportunities for Growth and Development: Opportunities for career advancement and professional growth, with a focus on developing your skills and expertise.
  • Collaborative Team Environment: A supportive and collaborative team environment, with a focus on teamwork and mutual respect.