Restaurant Operations Manager

1 week ago

Chatham, Canada Tim Hortons Full time
About the Role

We are seeking a highly skilled Restaurant Manager to join our team at Tim Hortons. As a Restaurant Manager, you will be responsible for the overall success of our restaurant, including managing daily operations, supervising staff, and ensuring exceptional customer service.

Key Responsibilities
  • Operations Management
    • Analyze financial reports to optimize restaurant profitability
    • Evaluate and improve daily operations to increase efficiency
    • Monitor and control inventory levels to minimize waste
  • Staff Supervision
    • Recruit, train, and develop a high-performing team
    • Set clear goals and expectations for staff performance
    • Conduct regular performance reviews and provide feedback
  • Customer Service
    • Ensure exceptional customer service through effective communication and problem-solving
    • Address customer complaints and concerns in a professional manner
    • Develop and implement strategies to increase customer loyalty and retention
  • Marketing and Sales
    • Develop and implement marketing plans to increase sales and revenue
    • Collaborate with the marketing team to promote the restaurant and its products
    • Identify and capitalize on opportunities to increase sales and revenue
  • Financial Management
    • Manage restaurant finances, including budgeting and forecasting
    • Monitor and control expenses to minimize waste and optimize profitability
    • Develop and implement strategies to increase revenue and profitability
  • Health and Safety
    • Ensure compliance with health and safety regulations and standards
    • Develop and implement procedures to prevent accidents and injuries
    • Conduct regular health and safety audits to identify areas for improvement
  • Teamwork and Communication
    • Collaborate with the management team to achieve business objectives
    • Communicate effectively with staff, customers, and suppliers
    • Develop and maintain strong relationships with key stakeholders
Requirements
  • Education
    • Secondary (high) school graduation certificate
  • Experience
    • 2 years to less than 3 years of experience in a restaurant management role
  • Skills
    • Excellent leadership and communication skills
    • Strong analytical and problem-solving skills
    • Ability to work in a fast-paced environment
    • Ability to multitask and prioritize tasks effectively
Work Environment

The successful candidate will work in a fast-paced restaurant environment, with a focus on providing exceptional customer service and ensuring the success of the restaurant.

What We Offer
  • Competitive Salary
  • Benefits Package
  • Opportunities for Advancement

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