Client Relations Associate
4 weeks ago
Healthcare Customer Service Agent
The Healthcare Customer Service Agent is essential in delivering prompt and compassionate support to healthcare professionals. This position involves handling order processing, addressing inquiries, and ensuring customer satisfaction is prioritized. Additionally, the role requires working closely with sales teams, maintaining precise documentation, and adhering to the organization's principles and standards.
Key Responsibilities:
- Oversee incoming communications from customers and sales personnel
- Answer phone calls and troubleshoot customer concerns
- Accurately record order details
- Coordinate with sales representatives regarding customer cancellations and refunds
- Conduct follow-up communications to resolve outstanding customer issues
Required Qualifications:
- Degree in Business Administration or a related field
- At least 1 year of experience in a customer service role
- Strong skills in Microsoft Office applications
Boston Scientific is committed to advancing medical science and enhancing patient outcomes while supporting its workforce and communities globally.
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