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Client Relations Associate I

3 months ago

Ottawa, Ontario, Canada Boston Scientific Full time

Healthcare Customer Service Agent

The Healthcare Customer Service Agent is essential in delivering effective and compassionate support to healthcare professionals. This position involves managing order processing, addressing inquiries, and ensuring customer satisfaction is prioritized. The role also requires teamwork with sales departments, maintaining precise documentation, and adhering to the organization’s principles and standards.

Key Responsibilities:

  • Handle incoming communications from customers and sales representatives
  • Respond to phone inquiries and resolve customer concerns
  • Accurately document order details
  • Coordinate with sales teams regarding customer cancellations and refunds
  • Conduct follow-up communications to resolve outstanding customer issues

Required Qualifications:

  • Degree in Business Administration or a related field
  • At least 1 year of experience in a customer service role
  • Proficient in Microsoft Office Suite

Boston Scientific is a leading entity in the medical industry, committed to enhancing patient outcomes and supporting its workforce and communities globally. We seek individuals who are dedicated problem-solvers with a desire to contribute positively to the healthcare landscape.