Nail Salon Team Lead

2 days ago

New Westminster, British Columbia, Canada HD NAIL SPA Full time
About the Role

We are seeking a highly skilled and experienced Nail Salon Supervisor to join our team at HD NAIL SPA. As a Nail Salon Supervisor, you will be responsible for overseeing the daily operations of our nail salon, ensuring that our clients receive exceptional service and that our team members are well-trained and motivated.

Key Responsibilities
  • Supervise and Coordinate Team Members: Supervise, co-ordinate and schedule activities of workers, including nail technicians, receptionists, and other support staff.
  • Client Service: Assist clients/guests with special needs, address customers' complaints or concerns, and respond to complaints of guests.
  • Inventory Management: Requisition or order materials, equipment and supplies, and maintain inventory levels to ensure that our salon is well-stocked and ready to meet the needs of our clients.
  • Training and Development: Train staff/workers in job duties, safety procedures, and company policies, and provide ongoing coaching and feedback to ensure that our team members are performing at their best.
  • Work Environment: Maintain a clean and safe work environment, including the salon, storage areas, and break rooms.
  • Performance Management: Monitor and evaluate the performance of team members, providing feedback and coaching to improve performance and address any issues or concerns.
Requirements
  • Education: College/CEGEP diploma or equivalent experience.
  • Experience: 7 months to less than 1 year of experience in a nail salon or related field.
  • Language: Fluency in English.
  • Work Environment: Fast-paced environment, work under pressure, and ability to work in a wet/damp environment.
  • Personal Suitability: Client focus, excellent oral communication, organized, and reliability.

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