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Restaurant Operations Manager

2 months ago

Toronto, Ontario, Canada Yorkdale Cafe Ltd. Full time
Job Summary

We are seeking a highly skilled Restaurant Operations Manager to join our team at Yorkdale Cafe Ltd. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our cafe, ensuring exceptional customer service, and driving business growth.

Key Responsibilities
  • Financial Management
    • Prepare and manage cash handling, balance sheets, and financial reports to ensure accurate and timely financial information.
    • Conduct regular financial reviews to identify areas for improvement and implement cost-saving measures.
  • Customer Service
    • Provide exceptional customer service, addressing customer complaints and concerns in a professional and timely manner.
    • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Inventory Management
    • Oversee the ordering, stocking, and inventory management of all cafe supplies and products.
    • Implement efficient inventory management systems to minimize waste and optimize stock levels.
  • Staff Management
    • Recruit, train, and develop a high-performing team of cafe staff.
    • Conduct regular performance reviews and provide constructive feedback to ensure staff are meeting expectations.
  • Business Development
    • Develop and implement strategies to drive business growth, including marketing initiatives and promotions.
    • Collaborate with the management team to identify opportunities for expansion and improvement.
Support for Newcomers and Refugees

We are committed to supporting newcomers and refugees in their transition to Canada. As a Restaurant Operations Manager, you will have the opportunity to work with our team to provide on-the-job training and support to help them succeed in their new roles.

Support for Indigenous People

We are dedicated to building relationships with Indigenous communities, businesses, and organizations. As a Restaurant Operations Manager, you will have the opportunity to develop and maintain these relationships, promoting cultural understanding and reconciliation.

Requirements
  • Education
    • College, CEGEP, or other non-university certificate or diploma from a program of 3 months to less than 1 year.
  • Experience
    • 1 year to less than 2 years of experience in a restaurant or cafe management role.
  • Language
    • English language proficiency.