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Administrative Support Specialist

3 months ago

Hamilton, Ontario, Canada Hamilton Health Sciences Full time

Unit Overview

The Juravinski Cancer Centre Clinics (JCC Clinics) play a crucial role in delivering specialized care, treatment planning, and follow-up services for cancer patients. Serving approximately 400 patients daily, the JCC Clinics encompass a range of outpatient services across six extensive clinics, addressing various disease sites and treatment modalities. The unit comprises dedicated professionals including Primary Nurses, Clinic Clerks, Lobby and Laboratory Reception Clerks, Clinic Health Care Aides, New Patient Referral Clerks, and Patient Registration Clerks, all collaborating with physicians, allied health professionals, and other hospital staff to ensure comprehensive patient care.

Position Overview

As an integral member of the healthcare team, the Clerk Typist 4 is responsible for providing essential support to patients, families, and healthcare professionals at the Juravinski Cancer Centre (JCC). Reporting directly to the JCC Manager of Flow and Operations, the Clerk's duties encompass a variety of tasks including:

  • Patient reception and registration
  • Appointment scheduling
  • Order entry and management of statistical data
  • Telephone communications
  • Supply and document management
  • Filing and coordination of patient charts by requesting medical reports, slides, and films

The Clerk Typist 4 operates in accordance with the established job description for this role.

Work Schedule

This position is structured for Monday to Friday work hours, during daytime.

Qualifications

To be considered for this role, candidates must meet the following qualifications:

  1. Completion of Grade 12 or equivalent.
  2. A minimum of 2 years of clerical experience in a healthcare environment.
  3. Successful completion of Medical Terminology 1 & 2 (proof required).
  4. Proficiency with office procedures and equipment including fax machines, photocopiers, label printers, multiple phone lines, and computers.
  5. Demonstrated computer skills and experience with MOSAIQ, Clinical Connect, MS Office, and Tele Tracking; EPIC Hospital Information System experience is preferred.
  6. Keyboarding speed of at least 45 wpm (subject to testing).
  7. Strong verbal and written communication skills, along with effective interpersonal abilities.
  8. Capability to organize work, prioritize tasks, and solve problems in a fast-paced environment.
  9. Ability to effectively communicate with patients, families, and the inter-professional healthcare team.

As a condition of employment, proof of full COVID-19 vaccination must be submitted to Employee Health Services.

Hamilton Health Sciences is committed to fostering a culture of safety for both patients and staff, guided by our Mission, Vision, Values, and Values-Based Code of Conduct. As a teaching hospital, all staff and physicians are expected to support students and other learners. All applicants must apply through the Careers website during the posting period. Hamilton Health Sciences is an equal opportunity employer and will accommodate needs under the Canadian Charter of Rights and Freedom, Accessibility for Ontarians with Disabilities Act, and the Ontario Human Rights Code. Hiring processes will be adjusted to remove barriers for those with disabilities upon request. If accommodations are needed during the application process, please contact HR Operations for assistance.

This opportunity is open to all qualified applicants, with internal candidates being given priority consideration. Past performance will be a factor in the selection process. Previous employees of Hamilton Health Sciences should note that the circumstances surrounding their exit will be considered prior to an employment offer.

Proficiency in both official languages, French and English, is considered an asset.