Sea Logistics Customer Care Professional

2 days ago

Québec, Quebec, Canada Kuehne+Nagel Full time
About the Role

We are seeking a highly skilled Sea Logistics Customer Care Specialist to join our team at Kuehne+Nagel. As a key member of our Sea Logistics team, you will be responsible for delivering exceptional customer service and building strong relationships with our internal and external partners.

Key Responsibilities
  • Provide proactive advice and consultancy to customers to ensure their needs are met and exceeded.
  • Develop and maintain clear, open communication channels with customers to understand their business goals and objectives.
  • Promote proactive and consistent engagement with the Operational Care Centre (OCC) to ensure seamless operations execution.
  • Ensure the quality of information transition to the OCC reflects the high standards expected by our customers.
  • Design customer experiences that align with their business realities and day-to-day operations.
  • Stay up-to-date with standard shipping requirements and offer best solutions while adapting to changes that may impact shipping patterns.
  • Efficiently facilitate customer quotes for various business modes that best fit their shipment needs.
  • Document communication rules of engagement that prioritize customer-defined relationships while ensuring Kuehne+Nagel's partnership commitments.
  • Facilitate solutions with counterparts, follow up consistently, document issues, and create a 360-degree view of the customer to turn negative experiences into positive ones.
  • Provide timely and relevant information to customers to mitigate their risk and adjust planning, budgets, etc.
  • Guide customers through Kuehne+Nagel's online tools to support their goals, such as efficiency, planning, and visibility.
  • Document, investigate, and resolve customer concerns in a timely manner.
  • Ensure all GXP training is completed and Pharmaceutical shipments are handled according to GXP requirements and compliance.
  • Understand and adhere to Kuehne+Nagel's QSHE processes and requirements as stipulated in SOP/WI.
Requirements
  • Bachelor's degree in supply chain management or a related field.
  • 3+ years of experience in Sea Logistics Imports and Freight Forwarding.
  • Bilingual in French and English is a must.
  • Excellent communication skills (oral and written).
  • Advanced computer skills, including full proficiency with Microsoft Office Suite (Advanced Excel).
  • Dangerous Goods Regulations (DGR), CIFFA I + II certificates is considered an asset.
Why Kuehne+Nagel?

There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment.

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