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Sea Logistics Customer Care Specialist
3 months ago
partners, along with the keen ability to listen, communicate, transfer information, handle customers' inquiries and provide solutions. Your Responsibilities
- You will be responsible for customer care and satisfaction by providing proactive advice and consultancy
- Learn customers' business and needs to support their business goals by creating clear, open communication channels
- Promote pro-active and consistent engagement with the Operational Care Centre (OCC) to transition customer information for flawless operations execution
- Ensure quality of information transition to the OCC to reflect the level of quality each new customer expects from a premier organization
- Ensure that the experience during implementation is designed around the customers' business and day-to-day realities
- Understand standard specific shipping requirements and consistently offer best solutions but be quick to adapt to changes that may arise and affect "normal" shipping patterns
- Efficiently facilitate your customers ability to obtain quotes for any business mode that is the best fit for that particular shipment
- Document communication rules of engagement that are led by the customer in defining the relationship but always ensure that we hold up our part of the partnership
- Facilitate solutions with appropriate counterparts, follow up consistently (internally and externally), document issues to create a 360 degree view of the customer with the ultimate goal to turn a negative experience into a positive experience for the customer
- Become the resource of timely and relevant information that may impact customers' business to adjust planning, budgets, etc., to mitigate their risk
- Guide customers through Kuehne+Nagel on-line tools that support their goals (i.e.. efficiency, planning, visibility)
- You will document, investigate and resolve customer concerns in a timely fashion
- Ensure that all GXP training is completed and all Pharmaceutical shipments are handled based on GXP requirements and compliance.
- Understand and adhere to Kuehne+Nagel QSHE processes and requirements as stipulated in SOP/WI.
If you require an accommodation for the recruitment /interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.
Your Skills and Experiences- Bachelor's degree in supply chain management or similar field
- 3+ years of Sea Logistics Imports and Freight Forwarding experience
- Bilingual in French and English is a must
- Excellent communication skills (both oral and written)
- Advanced computer skills, including full proficiency with Microsoft Office Suite (Advanced Excel)
- Dangerous Goods Regulations (DGR), CIFFA I + II certificates is considered an asset;
