IT Support Specialist

4 weeks ago

Lacombe County, Canada Fraserway RV Full time

Join Our Team as an IT Support Specialist

Are you eager to be part of a leading company in the recreational vehicle sector? Do you aspire to enhance your career in a dynamic environment?

We are seeking a dedicated and enthusiastic individual to become a vital member of our IT support team as an IT Support Specialist. This is a Full-Time, Regular role that offers the flexibility of remote work, with occasional travel required to various dealership locations.

WHY WORK WITH US

We provide our employees with numerous advantages to help them reach their professional aspirations while fostering a positive company culture. We are in search of team members who resonate with our core values: Humility (prioritizing team success), Drive (seeking new opportunities), and Intelligence (exhibiting sound judgment in team dynamics). In return, we offer:

  • Opportunities for professional advancement and skill development
  • Comprehensive Healthcare Benefits Package
  • Employer-matched retirement savings program
  • Discounts on technology, travel, and accommodations
  • Employee/Family Scholarship Program
  • Supportive and collaborative work atmosphere
  • Discounts on recreational vehicle purchases and services
  • Team-building events focused on community engagement

Key Competencies

  • Strong communication abilities
  • Analytical thinking
  • Proficiency in technical skills (hardware and software)
  • Effective time and task management

Responsibilities

  • Serve as the primary contact for incoming IT support inquiries.
  • Adhere to best practices for IT support, from ticket initiation to resolution, including documentation and the creation of standard operating procedures.
  • Provide constructive feedback on processes and suggest improvements.
  • Offer technical support for hardware, software, networks, and operating system challenges.
  • Manage installations or replacements of computers, telecommunication devices, and other peripherals.
  • Assist with the onboarding and offboarding processes for employees.
  • Conduct hands-on troubleshooting at the desktop level when remote solutions are insufficient.
  • Collaborate with system administrators or vendor support to resolve issues.
  • Research solutions using internal and external resources as necessary.
  • Maintain regular communication with users to ensure satisfaction.

Qualifications

  • A Bachelor's degree or a college diploma in Computer Science, Information Technology, or a related field, or 5 years of relevant experience.
  • Familiarity with computer hardware and peripheral setup.
  • Experience with desktop and server operating systems.
  • Ability to diagnose technical issues across the OSI model.

Work Environment

  • The Help Desk Technician operates in an office setting.
  • Must be capable of performing essential functions, including prolonged periods of sitting and maintaining focus while addressing staff requests.
  • Should be physically fit to enter data, read from screens, and comprehend verbal instructions.
  • Must be able to lift up to 25 pounds.
  • Availability to start work early in the morning is required.
  • Willingness to travel to various dealership locations as needed.

Salary - Competitive based on experience.

Fraserway RV is recognized as Canada's largest integrated RV company, with dealerships across the nation, dedicated to ensuring our customers enjoy their adventures. We strive to make every vacation dream a reality through our exceptional service and commitment to quality.

We appreciate all applicants; however, only those selected for an interview will be contacted.

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