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Electronic Support Specialist

3 months ago

Lacombe, Canada Express Employment Professionals - Red Deer Full time

Position Overview:
A reputable company is seeking a dedicated Technical Customer Support Specialist to provide exceptional service in the realm of electronic components and systems.

This role is crucial in delivering technical assistance to clients and technicians, ensuring a seamless customer experience.

Key Responsibilities:
- Troubleshoot electronic components and systems
- Respond to inquiries from dealers, field service technicians, and end customers regarding product issues and general questions
- Maintain a composed and supportive demeanor while interacting with customers, particularly in challenging situations
- Apply strong electronics knowledge and troubleshooting skills to resolve customer issues
- Interpret electronic data sheets and wiring diagrams to effectively address problems

Qualifications:
- Basic proficiency in Microsoft Office Suite
- Proven ability to handle challenges with professionalism and clarity
- Strong understanding of electronic fundamentals and system relationships
- Minimum of 1 year of prior experience in technical customer support

Work Environment:
This innovative organization fosters a fast-paced and professional atmosphere, often promoting from within. Overtime opportunities may be available.

Benefits:
- Competitive salary range
- Comprehensive dental and health care plans
- On-site parking
- Vision care

Schedule:
- Standard 8-hour shifts, Monday to Friday

Application Requirements:
- Familiarity with multimeters is preferred