Inside Sales Representative

1 week ago

Toronto, Ontario, Canada Royal Caribbean Group Full time

About the Role:

We are seeking a highly motivated and results-driven Inside Sales Representative to join our team at Royal Caribbean Group. As a key member of our sales team, you will be responsible for generating revenue and building relationships with our retail travel agency partners.

Key Responsibilities:

  • Manage a territory of assigned accounts to build revenue and meet or exceed corporate growth goals.
  • Build and maintain relationships with decision-makers and front-line travel partners at current individual accounts within assigned territory.
  • Make outbound sales calls to identify and qualify opportunities, as well as field incoming inquiries from assigned account base.
  • Create awareness and educate accounts on the Celebrity Cruises brand, its products, services, and offers using effective sales tools, services, and programs.
  • Partner with decision-makers to create marketing campaigns and plans to promote the sales of Celebrity Cruises products.
  • Analyze sales data to present annual business reviews to top-tier accounts.
  • Grow assigned accounts' annual business to a level that graduates those accounts to Field Sales representation.
  • Facilitate ship tours, cruise nights, trade shows, and other direct consumer and trade-facing events as required.
  • Work with District Sales Managers and Key Account Managers within territory to effectively penetrate agency HQ/Branch relationships.
  • Develop content with a keen understanding of audience and messaging in French.
  • Responsible for updating French trade-facing website content on a continuous basis.
  • Adapt materials for multiple uses, including written, video, and infographic versions of promotions for trade partners and consumers in French.
  • Verify and edit translations for the brand, including legal terms and conditions.
  • Develop travel agent training, such as presentations, webinars, and the Travel Partner online training program in French.
  • Responsible for updating all communications and promotions on a monthly basis via Quick Press, a travel agent resource in Quebec.

Financial Responsibilities:

  • Responsible for meeting or exceeding corporate growth goals with assigned retail accounts producing up to $100,000 in annual Celebrity Cruises revenue in a tele-sales environment.

Qualifications, Knowledge, and Skills:

  • 1-3 years of sales experience, including cold calling and developing an account base, preferred.
  • Some college education strongly preferred; a college degree is a plus.
  • Travel industry knowledge preferred.
  • Bilingual - English and French required.

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