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Bi-lingual Inside Sales Representative

2 months ago

Toronto, Ontario, Canada Mueller Canada, LTD Full time

Job Opportunity: Bilingual Inside Sales Representative

Mueller Canada, LTD, a leading manufacturer of flow control devices, is seeking a highly skilled Bilingual Inside Sales Representative to join our team. This role will be based in our Barrie or Toronto location and will report to an Inside Sales Supervisor.

Key Responsibilities:

  • Assess and address external customer needs by providing stock checks, expedites, technical support, order history-tracking shipments, order entry, and product applications/limitations.
  • Provide support needed to resolve customer complaints and issues, including all paperwork and follow-up until the process is complete.
  • Act as a liaison between outside sales representatives/customers and various plants, working closely with Planners and Manufacturing Department Heads to provide current information on expedite requests and lead times.
  • Engage in opportunistic and add-on sales activities.
  • Carry out additional job responsibilities and duties as required.

Requirements:

  • Must be bilingual in English and French-Canadian.
  • High school diploma or equivalent.
  • Previous work experience or other activities demonstrating a strong communications background.
  • Intermediate computer experience with the ability to quickly learn and navigate new computer programs.
  • Ability to work in a team setting and gain trust and respect of various persons throughout Mueller Canada, LTD's various locations and customer base.
  • Must be customer-oriented and have the ability to make quick decisions in a professional and confident manner.
  • Demonstrated organizational and time management skills.

Ideal Qualifications:

  • 2+ years of customer service and/or inside sales experience.
  • Bachelor's degree in business or communications-related field.
  • Strong experience in mainframe programs that include inventory control – such as JD Edwards (JDE).
  • Familiarity with database programs such as Access.
  • Experience with phone-based customer service support systems.
  • Technical/Mechanical background.