Internal Sales Account Manager
3 weeks ago
Location: Not specified
Position Summary
The Internal Sales Account Manager is responsible for overseeing sales operations for OCR Canada within a designated client portfolio. This role involves engaging with existing and prospective clients through various communication channels to identify sales opportunities and finalize transactions. The ideal candidate will demonstrate a consistent track record of sales success and possess the ability to connect with a diverse clientele, including technical professionals and executive-level stakeholders. Comprehensive training will be provided to ensure familiarity with OCR Canada's offerings.
Key Responsibilities
- Address customer inquiries regarding products, services, order status, and delivery tracking while providing timely updates to clients and the sales team.
- Meet or surpass OCR Canada's performance benchmarks, focusing on sales goals, responsiveness, and effective time management.
- Verify the accuracy of order entries and purchase requests; utilize OCR's Netsuite system for processing orders.
- Identify and address the root causes of customer dissatisfaction, implementing appropriate corrective measures.
- Collaborate with the sales manager to escalate and resolve complex issues requiring commercial and technical assistance.
- Work closely with logistics and suppliers to guarantee prompt delivery of products.
- Manage the preparation and monitoring of Return Merchandise Authorizations (RMAs) to ensure swift service and client satisfaction.
- Conduct proactive outreach to customers and prospects using OCR's customer relationship management system.
- Support accounts receivable and collections efforts to facilitate the resolution of overdue invoices.
- Engage in OCR's marketing initiatives, including participation in trade shows and client events.
- Timely preparation and submission of required reports, including expense and performance reports.
- Execute core sales functions such as prospecting, proposal development, product demonstrations, and closing sales deals. Foster strong relationships with key influencers in the purchasing process.
- Promote OCR Canada's products and services to end-users, maintaining close relationships with stakeholders to enhance sales efforts.
- Continuously monitor market trends and sales performance data.
Relationship Management
- Establish and nurture positive relationships across all departments within OCR Canada.
- Maintain effective communication with the service team and technical management to efficiently allocate resources for client projects.
- Play a pivotal role in ensuring customer satisfaction by addressing product and service complaints directly and escalating issues as necessary.
- Participate in additional projects and tasks as required.
- Develop connections with OEM representatives to facilitate transactions and identify future business opportunities.
- Collaborate with the accounting department to ensure clarity on client payment statuses and related matters.
- Ensure the accounting team has access to all relevant information for timely payment processing.
- Maintain communication with the national service manager regarding service agreements.
- Act as the primary liaison for OCR Canada's client accounts.
Qualifications
- Proficient in office software, particularly MS Excel and Word.
- Strong computer literacy.
- Ability to prioritize and manage multiple tasks effectively.
- Excellent interpersonal and communication skills, both verbal and written.
- Strong analytical and organizational capabilities.
- Proficient in multitasking and decision-making.
- Professional demeanor on the phone.
- Commitment to enhancing customer satisfaction and loyalty.
- Ability to work independently in a dynamic, team-oriented environment.
- Fluency in English is required; bilingualism (French) is an asset.
Education and Experience
- A minimum of 2 to 5 years of proven internal sales experience.
- Post-secondary education in business or accounting.
- A valid driver's license with a satisfactory driving record.
Compensation Negotiable
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