Inside Account Manager
2 days ago
About Citron Hygiene
Citron Hygiene is a leading provider of hygiene, sanitation, and disinfection services for commercial establishments and property managers. Our company values a people-first approach, fostering a collaborative and inclusive culture that prioritizes employee growth and development.
Job Summary
We are seeking an experienced Inside Account Manager to join our sales team. As a key point of contact for customers, you will build strong relationships, promote our services, and drive revenue growth. This is a hybrid role that requires a strong understanding of sales processes, customer needs, and market trends.
Key Responsibilities
- Present and promote Citron Hygiene products and services to customers, growing and retaining portfolio revenue in line with company expectations.
- Manage existing client relationships using the Citron sales process and defined pricing and policies.
- Utilize Salesforce CRM and other company-defined IT systems to effectively manage pipelines, report activity, track sales, and communicate with internal and external stakeholders.
- Collaborate with the Head of North American Sales, Sales Manager, and Operations to manage day-to-day business relationships and ensure Citron's strong footprint in the market.
- Analyze customer needs and interests to maximize sales volume and identify service requirements.
- Carry out market research and maintain knowledge of the hygiene market, including competitor activity and new legislation.
Requirements
- 2+ years of proven business-to-business selling experience.
- Ability to demonstrate advanced sales skills, including listening, questioning, summarizing, providing, negotiating, closing, and handling customer concerns.
- Strong relationship-building, account management, communication, problem-solving, negotiation, and interpersonal skills.
- Broad business acumen with strong analytical, decision-making, and problem-solving skills.
- Able to use and understand sales-related IT systems and use them effectively to manage own performance, pipelines, forecast, and activity.
- Demonstrates the ability to work in a matrix management environment, collaborating with sales colleagues and other departments to achieve business goals.
- Education equivalent to a bachelor's degree in commerce and/or business studies preferred, or the equivalent in related work experience.
- Industry-relevant sales experience is preferred but not essential.
- Must be legally entitled to work at the specified location/region without requiring any sponsorship.
- Conditional to a satisfactory background check.
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