Client Experience Coordinator

4 weeks ago

Toronto, Ontario, Canada Inspire Direct Marketing Full time
About the Role

We are seeking a highly organized and detail-oriented Client Experience Coordinator to join our team at Inspire Direct Marketing. As a key member of our fundraising team, you will play a critical role in ensuring the success of our campaigns and delivering exceptional client experiences.

Key Responsibilities
  • Manage daily and weekly data and reporting processes to ensure timely and accurate delivery of campaign results
  • Collaborate with internal departments and key client contacts to ensure seamless communication and project execution
  • Help plan, execute, and monitor ongoing and upcoming campaigns to meet client objectives
  • Develop and maintain reporting tools to facilitate internal and external status meetings
  • Support existing campaigns by tracking issues and providing resolutions in collaboration with internal team members
  • Produce meeting agendas, call notes, trackers, and budgets, and conduct pre-work and research prior to meetings
  • Work closely with team members to manage timelines and follow-up on tasks to ensure deliverables are met
  • Continuously improve processes, tasks, campaigns, communication, and client management experiences
  • Provide thought leadership in ways of improvement, staying up-to-date on relevant product knowledge, consumer, and industry trends
Requirements
  • Strong attention to detail and proficiency with Excel, Google Sheets, Slides, & Docs
  • Demonstrated analytical skills and ability to interpret and summarize data into insights
  • Strong organization and time management skills and ownership
  • Ability to work collaboratively in a team environment and independently
  • A solutions-focused, open mindset, that enjoys troubleshooting and problem-solving
What We Offer

We offer a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive compensation package. If you are a motivated and detail-oriented individual who is passionate about fundraising and client experience, we encourage you to apply for this exciting opportunity.

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