Pension Benefits Specialist
6 days ago
About OMERS
OMERS is a purpose-driven, dynamic, and sustainable pension plan that embodies the values of its 600,000+ members. We are a global investor with teams in Toronto to London, New York, Singapore, Sydney, and other major cities across North America and Europe.
Our Mission
We strive to be the most trusted partner in empowering members through their pension journey. Our goal is to provide exceptional service to our members, employers, and retirees, ensuring they receive accurate and timely support.
Job Summary
We are seeking a skilled Pension Benefits Specialist to join our Member Experience Team. As a key member of our team, you will be responsible for providing best-in-class service to our clients, handling a variety of inquiries, and resolving any escalated issues.
Key Responsibilities
- Be the first point of contact to service member calls and digital channel inquiries.
- Develop a deep understanding of how the OMERS pension plans are administered to provide accurate and timely support.
- Provide sound judgment and ensure information is relayed accurately and in a positive and courteous way.
- Handle a variety of inquiries, which can include resolving any escalated issues.
- Analyze data to identify issues and work with the appropriate people to problem solve.
- Be flexible to take on additional tasks, which includes assisting other teams, as required.
- Maintain productivity standards, service levels, and a high degree of member satisfaction.
- Identify ways to streamline processes and work more effectively across our team to better serve our members.
- Work collaboratively with peers by sharing information and communicating in an open, honest, and professional manner.
- Uphold and demonstrate OMERS vision and core values while developing a good rapport with internal teams as well as with our employers, members, and financial institutions.
Requirements
- Post-secondary education/accreditation in a business-related field.
- 2+ years of pension benefit administration/client service or relevant experience is considered an asset.
- Excellent verbal and written communication skills in both English and French.
What We Offer
- A role that provides you with the opportunity to develop an in-depth technical pension expertise and high-quality customer service skills.
- An opportunity to develop a diverse skillset to service multiple channels, including transactional processing, direct contact with members, and other digital communications like live chat and e-mail.
- The opportunity to grow and develop your skillsets to advance throughout our organization.
- Continuous learning investment to support your career growth.
- An opportunity to provide an exceptional experience to 500,000+ members in Ontario throughout their retirement journey.
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